:root{--navy:#273681;--navy-ink:#1E2A6B;--orange:#F5821F;--graphite:#1B2030;--steel:#5B6375;--steel2:#8A91A1;--line:#DDE1E8;--mist:#EEF0F4;--paper:#F6F7F9;--white:#fff;
--ok:#1F8A4C;--okbg:#E8F5EE;--bad:#B42318;--badbg:#FDECEA;--warn:#A35B00;--warnbg:#FFF3E0;--info:#273681;--infobg:#EAEDF8;
--head:"Archivo",system-ui,sans-serif;--body:"Public Sans",system-ui,sans-serif}
*{box-sizing:border-box}html{-webkit-text-size-adjust:100%}
body{margin:0;font-family:var(--body);font-size:15.5px;line-height:1.55;color:var(--graphite);background:var(--paper);-webkit-font-smoothing:antialiased;overflow-x:hidden}
a{color:var(--navy);text-underline-offset:3px}
:focus-visible{outline:3px solid var(--orange);outline-offset:2px}
h1,h2,h3{font-family:var(--head);font-stretch:110%;margin:0;line-height:1.15}
h1{font-size:clamp(24px,3vw,32px);font-weight:700;letter-spacing:-.015em}
h2{font-size:19px;font-weight:650}
h3{font-size:16px;font-weight:650}
.wrap{max-width:1180px;margin:0 auto;padding:0 clamp(16px,3vw,32px)}
/* top bar */
.top{background:var(--white);border-bottom:1px solid var(--line);position:sticky;top:0;z-index:10}
.top .wrap{display:flex;align-items:center;gap:24px;height:64px}
.top .brand svg{width:118px;height:auto;display:block}
.top .brand span{display:block;font:600 11.5px var(--head);color:var(--steel);letter-spacing:.02em;margin-top:2px}
nav.main{display:flex;gap:2px;flex:1;overflow-x:auto}
nav.main a{font:500 15px var(--head);font-stretch:106%;color:var(--graphite);text-decoration:none;padding:8px 12px;border-radius:6px;white-space:nowrap}
nav.main a:hover{background:var(--paper)}
nav.main a.on{color:var(--navy);box-shadow:inset 0 -2px 0 var(--orange);border-radius:0}
.who{display:flex;align-items:center;gap:12px;font-size:14px;color:var(--steel);white-space:nowrap}
.who form{margin:0}
.linkbtn{background:none;border:0;color:var(--navy);font:inherit;cursor:pointer;padding:0;text-decoration:underline;text-underline-offset:3px}
.viewbar{background:var(--warnbg);border-bottom:1px solid #F1D3A7;font-size:14px}
.viewbar .wrap{display:flex;justify-content:space-between;align-items:center;gap:12px;padding-top:8px;padding-bottom:8px;flex-wrap:wrap}
@media(max-width:820px){.top .wrap{flex-wrap:wrap;height:auto;padding-top:10px;padding-bottom:0;gap:8px}nav.main{order:3;flex-basis:100%}.who{margin-left:auto}}
/* page */
main{padding:28px 0 64px}
.pagehead{display:flex;justify-content:space-between;align-items:flex-end;gap:16px;flex-wrap:wrap;margin-bottom:20px}
.pagehead p{margin:6px 0 0;color:var(--steel)}
.crumb{font-size:14px;margin-bottom:8px}
.panel{background:var(--white);border:1px solid var(--line);border-radius:10px;padding:20px;margin-bottom:18px}
.panel > h2{margin-bottom:14px}
.grid2{display:grid;grid-template-columns:minmax(0,1fr) minmax(0,1fr);gap:18px}
.grid3{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:14px;margin-bottom:18px}
@media(max-width:860px){.grid2{grid-template-columns:minmax(0,1fr)}}
@media(max-width:640px){.grid3{gap:8px}.stat{padding:12px}.stat b{font-size:22px}.stat span{font-size:12.5px;line-height:1.3;display:block}}
.panel,.grid2>*{min-width:0}
.stat{background:var(--white);border:1px solid var(--line);border-radius:10px;padding:16px 18px;text-decoration:none;color:inherit;display:block}
.stat b{display:block;font:700 28px var(--head);color:var(--navy);font-stretch:110%}
.stat span{color:var(--steel);font-size:14px}
.stat.warn b{color:var(--warn)}
a.stat:hover{border-color:var(--navy)}
.facts{display:grid;grid-template-columns:repeat(auto-fit,minmax(170px,1fr));gap:12px 24px;margin:0}
.facts dt{font-size:13px;color:var(--steel)}
.facts dd{margin:2px 0 0;font-weight:600}
/* tables */
.tbl{width:100%;border-collapse:collapse;font-size:14.5px}
.tbl th{text-align:left;font:600 12.5px var(--head);font-stretch:106%;color:var(--steel);padding:0 12px 8px 0;border-bottom:2px solid var(--graphite);white-space:nowrap}
.tbl td{padding:11px 12px 11px 0;border-bottom:1px solid var(--line);vertical-align:top}
.tbl td.num,.tbl th.num{text-align:right}
.tbl tr.click{cursor:pointer}.tbl tr.click:hover td{background:#FAFBFD}
.tbl a.rowlink{font-weight:600;text-decoration:none}
.scroll{overflow-x:auto}
.code{font:600 14px var(--head);font-stretch:106%;color:var(--navy)}
.muted{color:var(--steel)}.small{font-size:13px}
.empty{color:var(--steel);padding:22px 0;text-align:center}
/* progress + badges */
.bar{height:6px;background:var(--mist);border-radius:4px;overflow:hidden;min-width:90px}
.bar i{display:block;height:100%;background:var(--navy)}
.bar.done i{background:var(--ok)}
.badge{display:inline-block;font-size:12.5px;font-weight:600;padding:3px 9px;border-radius:999px;white-space:nowrap}
.badge.ok{background:var(--okbg);color:var(--ok)}.badge.bad{background:var(--badbg);color:var(--bad)}
.badge.warn{background:var(--warnbg);color:var(--warn)}.badge.info{background:var(--infobg);color:var(--info)}
.badge.muted{background:var(--mist);color:var(--steel)}
/* buttons + forms */
.btn{display:inline-flex;align-items:center;gap:8px;font:600 15px var(--head);font-stretch:106%;text-decoration:none;padding:10px 18px;border-radius:7px;border:2px solid transparent;cursor:pointer;line-height:1.2}
.btn.primary{background:var(--orange);color:#fff}.btn.primary:hover{background:#E07012}
.btn.navy{background:var(--navy);color:#fff}.btn.navy:hover{background:var(--navy-ink)}
.btn.quiet{border-color:var(--line);background:#fff;color:var(--graphite)}.btn.quiet:hover{border-color:var(--graphite)}
.btn.danger{border-color:#F3C2BD;background:#fff;color:var(--bad)}
.form{display:grid;gap:16px}
.form .two{display:grid;grid-template-columns:1fr 1fr;gap:16px}
@media(max-width:640px){.form .two{grid-template-columns:1fr}}
label.lbl{display:block;font:600 14px var(--head);font-stretch:106%;margin-bottom:6px}
label.lbl small{font-family:var(--body);font-weight:400;color:var(--steel)}
.form input[type=text],.form input[type=email],.form input[type=password],.form input[type=number],.form select,.form textarea,.search input{
 width:100%;font:inherit;font-size:16px;color:var(--graphite);background:#fff;border:1px solid #C4CAD5;border-radius:7px;padding:10px 12px}
.form textarea{min-height:120px;resize:vertical}
.form input:focus,.form select:focus,.form textarea:focus,.search input:focus{outline:none;border-color:var(--navy);box-shadow:0 0 0 3px rgba(39,54,129,.14)}
.check{display:flex;gap:10px;align-items:flex-start;font-size:15px}
.check input{margin-top:3px}
.search{display:flex;gap:8px;max-width:420px}
.tabs{display:flex;gap:6px;margin-bottom:14px;flex-wrap:wrap}
.tabs a{font-size:14px;padding:6px 12px;border-radius:999px;text-decoration:none;color:var(--graphite);border:1px solid var(--line);background:#fff}
.tabs a.on{background:var(--navy);color:#fff;border-color:var(--navy)}
.flash{border-left:4px solid;padding:12px 14px;margin-bottom:16px;background:#fff;border-radius:4px}
.flash.ok{border-color:var(--ok);background:var(--okbg)}.flash.bad{border-color:var(--bad);background:var(--badbg)}.flash.info{border-color:var(--navy);background:var(--infobg)}
/* complaint items picker */
.items td input[type=number],.items td input[type=text]{width:100%;min-width:70px;font:inherit;font-size:15px;border:1px solid #C4CAD5;border-radius:6px;padding:6px 8px}
.photos{display:flex;flex-wrap:wrap;gap:10px}
.photos a,.photos .pv{display:block;width:120px;height:96px;border-radius:6px;overflow:hidden;border:1px solid var(--line);background:var(--mist)}
.photos img{width:100%;height:100%;object-fit:cover;display:block}
.timeline{list-style:none;margin:0;padding:0}
.timeline li{padding:12px 0 12px 18px;border-left:2px solid var(--line);position:relative}
.timeline li::before{content:"";position:absolute;left:-6px;top:17px;width:10px;height:10px;border-radius:50%;background:var(--navy)}
.timeline li.internal::before{background:var(--steel2)}
.timeline .meta{font-size:13px;color:var(--steel)}
/* auth pages */
.auth{min-height:100vh;display:grid;place-items:center;padding:16px}
.auth .card{background:#fff;border:1px solid var(--line);border-radius:12px;padding:32px 28px;width:100%;max-width:400px}
.auth .card svg{width:150px;height:auto;display:block;margin-bottom:18px}
.auth h1{font-size:24px;margin-bottom:6px}
.auth p.lead{color:var(--steel);margin:0 0 20px}
footer.foot{color:var(--steel2);font-size:13px;padding:24px 0 40px;border-top:1px solid var(--line)}
@media print{.top,.viewbar,footer.foot,.noprint{display:none!important}body{background:#fff}.panel{border:0;padding:0}}

.form>*,.form .two>*{min-width:0}
.photos input[type=file],.form input[type=file]{max-width:100%}
/* ---- quality additions ---- */
.two-col{display:grid;grid-template-columns:minmax(0,2fr) minmax(0,1fr);gap:18px;align-items:start}
@media(max-width:960px){.two-col{grid-template-columns:minmax(0,1fr)}}
.two-col>*{min-width:0}
.filters{display:flex;gap:8px;flex-wrap:wrap;align-items:center;margin-bottom:14px}
.filters select,.filters input[type=text]{font:inherit;font-size:15px;border:1px solid #C4CAD5;border-radius:7px;padding:8px 10px;background:#fff;max-width:100%}
.filters .btn{padding:8px 14px}
.matrix{border-collapse:collapse;font-size:13px}
.matrix th,.matrix td{border:1px solid var(--line);padding:4px 6px;text-align:center;white-space:nowrap}
.matrix th.rot{height:150px;vertical-align:bottom;padding:4px 2px}
.matrix th.rot div{writing-mode:vertical-rl;transform:rotate(180deg);font:600 12px var(--head);max-height:146px;overflow:hidden;text-overflow:ellipsis;margin:0 auto}
.matrix td.n{text-align:left;position:sticky;left:0;background:#fff;z-index:1}
.matrix td.n a{text-decoration:none;font-weight:600}
.cell{display:inline-block;width:20px;height:20px;border-radius:4px;line-height:20px;font-weight:700;font-size:12px}
.cell.ok{background:var(--okbg);color:var(--ok)}.cell.bad{background:var(--badbg);color:var(--bad)}.cell.warn{background:var(--warnbg);color:var(--warn)}.cell.info{background:var(--infobg);color:var(--info)}
.legend{display:flex;gap:14px;flex-wrap:wrap;font-size:13px;color:var(--steel);margin:8px 0 12px}
.legend span{display:flex;gap:6px;align-items:center}
.kv{display:grid;grid-template-columns:max-content 1fr;gap:6px 16px;margin:0;font-size:14.5px}
.kv dt{color:var(--steel)}.kv dd{margin:0;font-weight:500}
details.box{border:1px solid var(--line);border-radius:8px;padding:0 14px;margin-top:12px;background:#fff}
details.box>summary{cursor:pointer;font:600 15px var(--head);padding:12px 0;color:var(--navy)}
details.box[open]>summary{border-bottom:1px solid var(--line);margin-bottom:14px}
details.box>form,details.box>div{padding-bottom:14px}
.checklist{max-height:420px;overflow:auto;border:1px solid var(--line);border-radius:8px;padding:6px 10px}
.checklist label{display:flex;gap:10px;align-items:baseline;padding:5px 0;border-bottom:1px solid var(--mist);font-size:14.5px}
.checklist label:last-child{border:0}
.checklist .grp{font:600 12.5px var(--head);color:var(--steel);text-transform:uppercase;letter-spacing:.04em;padding:10px 0 4px}
.pill{display:inline-block;font-size:12px;padding:1px 8px;border-radius:999px;background:var(--mist);color:var(--steel);font-weight:600}
.callout{background:var(--infobg);border-radius:8px;padding:14px 16px;font-size:14.5px;margin-bottom:16px}
.callout.warn{background:var(--warnbg)}
.listgap{display:grid;gap:10px}
.gapcard{background:#fff;border:1px solid var(--line);border-radius:10px;padding:14px 16px}
.gapcard header{display:flex;justify-content:space-between;gap:12px;align-items:flex-start;flex-wrap:wrap}
.gapcard .names{font-size:13.5px;color:var(--steel);margin-top:6px}
.inline{display:inline}
.tbl td .small{display:block}
@media print{.matrix th.rot{height:120px}a{color:inherit;text-decoration:none}.btn,.filters,details.box{display:none!important}}